KVKK and Privacy Agreement

Information on the Protection of Personal Data (Privacy Notice / KVKK Information Text)

Data Controller:
PAYFEM LTD
Address: 5 Brayford Square, London, E1 0SG, United Kingdom
Email: info@payfem.co
Website: www.payfem.co

Payfem Ltd (“ Payfem ” or the “ Company ”) attaches great importance to the processing and protection of your personal data in accordance with all relevant legislation, especially the Personal Data Protection Act No. 6698 (KVKK) and the United Kingdom General Data Protection Regulation (UK GDPR) .
This text is available on our e-commerce platform operating under the Payfem brand ( www.payfem.co ) has been prepared to inform you about the methods of collecting your personal data, the purposes of processing, transfer processes and the rights you have.

1. Method of Collection of Personal Data and Legal Reasons

Your personal data;

  • Through our website, mobile applications, customer services, social media accounts, e-mail or written communication channels ,

  • By verbal, written or electronic methods,

  • Within the scope of membership registration , order , payment , delivery , return/exchange , campaign information , customer service and support processes ,
    may be collected by automatic or non-automatic means.

Your data is processed based on the legal grounds of establishing and performing a contract, fulfilling legal obligations, protecting our legitimate interests or your explicit consent.

2. Purposes of Processing Personal Data

Collected personal data may be processed for the following purposes:

  • Creation of membership, management of your account and identity verification,

  • Order, payment, invoicing, delivery and return/exchange transactions,

  • Customer service and complaint management,

  • Increasing product and service quality, improving user experience,

  • Marketing and promotional communications (only with your express consent),

  • Fulfilling legal obligations and meeting requests from official authorities,

  • Preventing fraud and ensuring system and data security.

3. Transfer of Personal Data

Your personal data will be processed only for the above purposes, observing confidentiality obligations and data security measures:

  • Our business partners , service providers (logistics, payment, accounting, IT, marketing, customer support, etc.),

  • Our subsidiaries and overseas production/operation centers (e.g. our production facility in Izmir, Turkey),

  • Authorized public institutions and legal authorities ,
    can be shared with.

Payfem transfers personal data only in accordance with the UK GDPR , KVKK and relevant international data transfer provisions; to countries with adequate protection or with explicit consent.

4. Data Retention Period

Your personal data is stored for the period required by the purposes of processing and within the legal retention periods stipulated in the relevant legislation.
At the end of these periods, your data will be deleted , anonymized or destroyed .

5. Security of Personal Data

Payfem keeps your personal data confidential and takes appropriate technical and administrative security measures against unauthorized access, loss, disclosure or misuse.
Credit card and payment information used in payments made on our site are not stored in Payfem systems ; the transaction takes place through the secure infrastructure of the relevant bank or payment provider.

6. Use of Cookies

www.payfem.co Cookies are used on the website to improve site performance, enhance user experience and provide personalized content.
You can change your preferences for or reject cookies through your browser settings.
For detailed information, you can review our Cookie Policy .

7. Data Subject Rights

Under KVKK and UK GDPR, you have the following rights regarding your personal data:

  • To learn whether your personal data is being processed,

  • Request information about processing activities,

  • Request correction of incomplete or incorrectly processed data,

  • Request deletion or destruction of your data if legal conditions are met,

  • Knowing the third parties to whom your data is transferred,

  • Object to processing or restriction of data use,

  • Requesting data portability,

  • Object to any automated processing results that may arise against you.

8. Use of Your Rights and Application Methods

You can submit your requests through the following communication channels:

Email: info@payfem.co
Post: Payfem Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom

Your requests will be resolved free of charge within 30 days . However, if the process requires additional costs, the legally applicable fee may be charged.

9. Change in the Information Text

Payfem may make updates to this text in line with legislative changes or operational requirements.
The current version is always available at www.payfem.co It is published on the website and enters into force on the date of publication.

10. Communication

Payfem Ltd
5 Brayford Square, London, E1 0SG, United Kingdom
info@payfem.co
www.payfem.co

Production and Operations Center:
Payfem Textile — Çay Neighborhood 2106 Street No: 23 Floor: 1 Bayraklı / Izmir, Türkiye